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Elevate (ANSA EAP) — Privacy Collection Notice (v2)

We collect your name, work email, mobile, company code, and (with your consent) mental-health screening responses, daily mood check-ins, and practitioner-booking information. We process this information to deliver the Elevate well-being platform and, where the law requires, to trigger a safety pathway.

Who sees what (third-party disclosures)

Halaxy (AU) — your name, email, and booking details, for appointment scheduling with our partner clinicians.
Resend (US) — transactional emails such as welcome, password reset, OTP, and appointment reminders, delivered via Amazon SES (Asia Pacific, Tokyo).
TouchSMS (AU) — one-time codes and SMS notifications.
Apple APNs and Google FCM (US) — push notification delivery. We send only a non-clinical placeholder body ("You have a new message") and an opaque inbox identifier; your actual message stays in the app.
Uploadcare (US) — storage and CDN delivery for profile and credential images you choose to upload.

Your rights

Download a copy of the information we hold about you at /api/me/data-export (APP 12).
Review every access of your information at /api/me/access-log (APP 11).
Withdraw any consent below at any time from your account settings.
Contact our Privacy Officer at privacy@elevateeap.com.au for correction or complaints. Unresolved complaints may be referred to the Office of the Australian Information Commissioner (OAIC).

Crisis support

Elevate is not a 24/7 crisis service. If you or someone you know is in immediate danger, call 000. For mental-health crisis support contact Lifeline 13 11 14, the Suicide Call Back Service 1300 659 467, or Beyond Blue 1300 22 4636.

Please confirm your consent (you can withdraw any of these later in your account settings):

I have read and accept the Elevate Privacy Collection Notice (v2). (required)

I consent to completing the WHO-5 well-being screening and to Elevate storing my responses as sensitive health information.

I consent to Elevate sharing my name, email, and booking details with Halaxy and our partner clinics (Realworld, Ballarat, Melton, Cranbourne, Workplace Allied Health) for appointment scheduling.

I consent to Elevate sending me notification emails (delivered via Resend, a US provider, using Amazon SES in Asia Pacific/Tokyo) that may contain appointment or wellbeing-related information.

I consent to Elevate sending me SMS notifications and one-time codes via TouchSMS (Australia).

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